If you have a problem with a product or service, you can contact Trading Standards to investigate. You can report faulty items, counterfeit goods, age-restricted products being sold to minors, door-to-door crime incidents, and scams.
How to report a trading standards issue
Call the National Citizens Advice Consumer Service on 0808 223 1133.
Visit the National Citizens' Advice Consumer Service website.
You can download letter templates to use if you want to complain to a company about faulty goods or services through the Citizens Advice website.
What to expect when you report
All calls and emails are treated in the strictest of confidence.
Trading Standards will investigate your report and take appropriate action.
Advice for businesses
Visit the Business Companion website for bespoke advice on how to comply with the law.